Trouble Shooting - ecinfo

If you have experienced any problems in the process, the best beginning approach that we have to take here is the following.

We need the results of ecinfo which you will find from the EasyCopy installation directory

  • solaris:        /opt/easycopy/ecinfo
  • hp-ux:        /opt/easycopy/ecinfo
  • aix:            /usr/lpp/easycopy/ecinfo
  • linux:          /usr/local/easycopy/ecinfo
  • windows: c:\Program Files\Autograph\EasyCopy 8.4\ ecinfo

Execute the script at the failing machine.

Send the result (/tmp/ecdump.tar.Z) to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

When we have had a chance to analyze that information, we can proceed in a more directed basis.